Refund policy
At KH Studio, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
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You have 7 calendar days from the date you receive your item to request a return or exchange.
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Requests made after 7 calendar days will not be eligible for a refund or exchange.
2. Return Eligibility To be eligible for a return, your item must meet the following criteria:
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The product must be unused, unworn, and in the same condition that you received it.
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It must be in the original packaging with all original tags, labels, and seals intact.
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You must provide proof of purchase or your order number.
3. Non-Returnable & Final Sale Items For health, hygiene, and safety reasons, the following items cannot be returned or refunded:
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Opened or used beauty, skincare, or personal care items.
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Gift cards.
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Clearance or sale items (if applicable).
4. How to Initiate a Return
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Contact our support team at [Your Email Address] with your order number and reason for return.
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If your return is accepted, we will send you instructions on where and how to send your package.
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Please do not send items back to us without requesting a return first.
5. Return Shipping Costs
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Defective or Incorrect Items: If the return is due to our error (damaged, defective, or incorrect item received), we will cover all return shipping costs.
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Change of Mind: For standard returns or exchanges, the customer is responsible for paying return shipping costs. Original shipping costs are non-refundable.
6. Refunds
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Once we receive and inspect your returned item, we will notify you by email whether your refund is approved or rejected.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Please note that your bank or credit card provider may take additional time to process and post the transaction to your account.
7. Damaged or Defective Goods Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at [Your Email Address] within 24–48 hours of delivery with photos of the damaged item so we can resolve the issue promptly.
8. Contact Us For any questions regarding our 7-day Return and Refund Policy, reach out to us:
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Email: hussain564932@gmail.com
